Refund policy
Every EVAREN product is made specifically for you after your order is placed.
Because our products are made to order, we do not accept returns or exchanges for:
- Change of mind
- Buyer’s remorse
- Incorrect size, color, or product selection
- Preference regarding fit or appearance
Please review all product details and sizing information carefully before placing your order.
Damaged, Defective, or Incorrect Items
If your order arrives damaged or defective, or you receive the wrong item, contact us within 30 days of delivery at hello@theevaren.com.
Please include:
- Your order number
- Clear photographs of the item and packaging
- A brief description of the issue
After reviewing your claim, we may offer a replacement or refund, depending on the circumstances. Do not return an item unless we provide return instructions.
When a return is required for an approved damaged, defective, or incorrect-item claim, it must be sent by mail using the return instructions or prepaid return label we provide. EVAREN will cover the return shipping cost, and no restocking fee will apply.
Refunds
Approved refunds will be issued to the original payment method within 5 business days of approval. If we require the item to be returned, the refund will be issued within 5 business days after the returned item is received. Your bank or payment provider may require additional time for the refund to appear in your account.
Original shipping charges are not refundable unless the order was damaged, defective, incorrect, or otherwise eligible for a full refund.
Order Changes and Cancellations
Because production may begin shortly after an order is placed, changes or cancellations cannot be guaranteed. Contact us as soon as possible at hello@theevaren.com, and we will determine whether the order can still be modified or canceled.
Contact Us
Questions about returns or refunds may be directed to:
EVAREN
Email: hello@theevaren.com
Phone: 1-916-542-0783